Returns & Exchanges

At Smartway Pet Supplies, we want your stylish companions to look their best, which is why we offer a 30-day return policy on all unworn fashion items with tags attached. If the fit isn't perfect, we are committed to making it right through a simple and transparent exchange process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all pet apparel tags are intact and the products are free of fur or debris.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Receive Refund or Exchange

Once our warehouse inspects the items, we will process your refund to the original payment method or ship out your new size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing