Frequently Asked Questions

Everything you need to know about shopping for your stylish companion.

How do I determine the best size for my pet's apparel?

We provide a detailed size guide on every product page. We recommend measuring your pet's neck circumference, chest girth, and back length to ensure a perfect fit for our fashion collections.

What is your return policy for pet clothing?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure the items are free of pet hair and odors to qualify for a full refund.

How long does shipping take for Smartway Pet Supplies?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's new outfit sooner.

Are your pet accessories and garments machine washable?

Most of our fabric items are machine washable on a gentle cycle, but we recommend air drying to preserve the integrity of the materials. Please check the specific care label on each garment.

Do you offer international shipping for your fashion lines?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.